Instant downloads, honest delivery windows.
Two very different delivery paths, depending on what's in your cart. Last updated: 1 August 2026.
This policy explains how digital and physical orders are delivered and how our services operate.
1. Digital products
Digital products, including eBooks and downloadable resources, are delivered electronically and are not physically shipped. Once your payment has been successfully confirmed, your purchased digital product will normally unlock in your Library within 5–15 minutes.
In rare cases, delivery may be delayed due to payment verification or technical issues. If you do not have access within 24 hours of a successful payment, please contact our support team within 14 days of your purchase, with your order details, so we can investigate and put it right — see our Return & Refund Policy for how delivery-failure and access issues are resolved.
2. Physical products
Physical products are delivered to the shipping address provided during checkout. Orders are usually processed within 1-3 business days, subject to product availability and order verification.
Estimated delivery times may vary depending on the destination, courier services, public holidays, weather conditions, customs procedures, or other circumstances beyond our reasonable control. Any delivery dates provided are estimates only and are not guaranteed.
3. International shipping
Where international shipping is available, delivery times will vary by destination country and customs processing. Customers are responsible for any applicable customs duties, import taxes, clearance fees, or other charges imposed by their local authorities unless otherwise stated.
Excello Books is not responsible for delays caused by customs authorities, shipping carriers, or events beyond our reasonable control.
4. Shipping charges
Shipping fees, where applicable, will be displayed during checkout before you complete your purchase. Additional delivery charges may apply for certain locations, oversized items, or special delivery requests.
5. Customer responsibilities
Customers are responsible for providing accurate shipping and contact information. Excello Books is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated delivery information provided by the customer.
If an order is returned due to unsuccessful delivery attempts or incorrect address details, additional shipping charges may apply for re-delivery.
6. Order tracking
Where tracking is available, customers will receive tracking information after their order has been dispatched. Tracking availability may vary depending on the courier service and destination.
7. Service availability
We continually strive to provide reliable website access and order processing. However, temporary interruptions may occasionally occur due to maintenance, technical issues, payment verification, internet connectivity, or circumstances beyond our reasonable control.
Excello Books reserves the right to modify, suspend, or discontinue any product, service, feature, or promotion at any time without prior notice, where reasonably necessary.
8. Contact us
If you have any questions regarding your order, shipping, or our services — including a parcel that shows as lost, delayed, or delivered but not received — please contact us through the contact page. We aim to send an initial response within 2 business days; see our Return & Refund Policy for how lost or non-received parcels are resolved.
Disclaimer: Delivery times are estimates only and may vary depending on operational, logistical, or external factors. Excello Books shall not be liable for delays or failures in delivery caused by events beyond its reasonable control or as otherwise permitted by applicable law.